Frequently Asked Questions
Telephone: (801) 653-9356
Toll free (800) 470-1215
What if the internet connection is lost during the test?
Once the internet connection is re-established, ask the student to log back in and re-launch the test using the same test code. The teacher must re-authorize the exam. The students’ answers will be saved, allowing them to resume where they left off before the internet connection was lost. If their answers aren’t saved, contact technical support immediately.